Brands are littering Facebook, Twitter and YouTube with run-of-the-mill social media campaigns. Many are guilty of replicating the ideas of their more ambitious competitors while others simply hope to get additional mileage out of television spots by placing them on YouTube. Not Ford.
On the heels of its successful and well-received Ford Fiesta Movement and 2011 Explorer Facebook reveal initiatives, Ford has crafted yet another innovative social media campaign, this time to raise awareness and introduce consumers to the 2012 Focus.
At the center of the campaign is Doug, an irreverent and absurd tweeting, Facebook updating and YouTube uploading sock puppet serving as the spokesperson for the new car.
Ford has constructed multifaceted fictional characters in Doug and John. John is Doug’s human companion — the straight man of duo. Doug’s comedic, brazen and off-the-cuff personality is the perfect foil for John’s more factually-grounded act. Together, they flit about the country in a new Focus, frequently updating their social media accounts with an assortment of content and playful banter.
The idea, says Digital Marketing Manager Scott Kelly, whose team is responsible for the campaign, is to use social channels as a medium to create invitational content.
“Doug is a multilayered character that’s more fun to get to know in an interactive setting. A 30-second TV spot could never afford us the opportunity to engage with our consumers the way the social channels do,” says Kelly. “The videos are an introduction to him and John, but the real fun begins when people can talk to Doug and have him talk back.”
Untraditional and the opposite of politically correct, this social media and content-heavy campaign is the riskiest one yet for Ford.
Ford, widely regarded as a digitally savvy brand, is not guaranteed a home run with each swing. And with fictional characters engaging with brand fans, an outspoken socket puppet with a big mouth, and an agency that manages the social media updates, Ford is asking for trouble. Anything and everything could go wrong.
Mashable spoke with Kelly extensively to get a behind-the-scenes look at the campaign and a progress report on how its going.